Job Overview
We are looking for a skilled Systems Administrator to join our proactive IT team. In this role, you will engage with multifaceted technical challenges while ensuring exceptional service delivery to our users. This position offers a promising path for professional development within a vibrant and fast-paced environment.
Key Responsibilities
- Provide advanced troubleshooting and support for Microsoft 365, Entra, and Intune.
- Maintain thorough documentation regarding procedures and configurations of systems.
- Offer remote and onsite assistance through various communication channels.
- Contribute to IT projects such as upgrades and migrations, ensuring minimal disruption to services.
- Manage escalated incidents through to resolution, maintaining timely communication with users.
- Comply with established security policies and compliance standards in all support endeavors.
- Assist in enhancing the performance of IT systems.
Required Skills
- Proficiency in Windows OS; familiarity with MacOS is a plus.
- In-depth knowledge of networking protocols including TCP/IP, DNS, and DHCP.
- Experience with Active Directory and virtualization technologies like Hyper-V.
- Understanding of Microsoft Office 365, Entra, Intune, and Azure Cloud management.
- Basic knowledge of scripting languages such as PowerShell or Bash is beneficial.
- Strong analytical and problem-solving capabilities.
- Excellent verbal and written communication skills.
Qualifications
- An Associate or Bachelor's degree in IT, Computer Science, or a related field is preferred.
- Between 3 to 5 years of experience in IT support, particularly in Tier 1 & 2 roles or higher.
- Relevant certifications such as CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Administrator Associate are preferred.
Career Growth Opportunities
This role provides an excellent opportunity for career advancement in a dynamic IT environment, allowing you to develop your skills while addressing complex IT challenges and contributing to significant projects.
Company Culture And Values
Join a collaborative environment that embodies a family-oriented culture and promotes the spirit of Aloha—a commitment to sharing and positively impacting the community. We pride ourselves on our inclusive workplace and encourage a diverse range of applicants to apply.
Compensation And Benefits
- Comprehensive health, dental, and life insurance plans.
- Retirement savings plans.
- Professional development reimbursement.
- Disability insurance.
- Relocation assistance to San Antonio, TX.
Employment Type: Full-Time